Can you confirm that I’m enrolled correctly through my employer?
You should be enrolled correctly, provided that you received an email from your employer or Noom and followed the signup instructions in the email. If you have further questions about your plan, please contact partnersupport@noom.com.
How do I change the email address linked to my account?
Our Support team will be happy to help you change the email address linked to your account. You can contact them by emailing partnersupport@noom.com.
My sponsored plan is ending but I’d like to continue with Noom. How do I go about that?
You can reach out to Noom Support via email at partnersupport@noom.com and they’ll assist you with signing up for a new subscription.
Is there a discount I can share with friends and family?
Please contact partnersupport@noom.com to inquire about any current discounts.
Is my spouse/dependent eligible for Noom?
For eligibility questions, please contact partnersupport@noom.com and our Support team will be happy to assist.
What information is shared with my employer?
Please email partnersupport@noom.com for specifics around what data is shared with your employer.
Is my account connected to Personify?
For details about your account, please contact partnersupport@noom.com.
How do I cancel my subscription?
The subscription you’re currently utilizing is complimentary, so no need to worry about cancelling. With this subscription, you’ll never be billed or charged a fee. You’ll still have full access to the program and are welcome to continue using it. If you need further assistance, please email partnersupport@noom.com.
How do I contact Noom Support?
You can contact Noom Support by emailing partnersupport@noom.com.
