How Does Noom Med Work?
The Noom Med program is designed to offer you comprehensive clinical care for your weight loss journey and is done in tandem with the classic Noom Weight program to help maximize results. After signing up for Noom Med, you’ll complete our medical intake, which is similar to what you might complete before going to a doctor’s appointment but with a more detailed focus on your weight history.
Within the medical intake, you’ll have the option to upload recent lab work that your clinician will review with you during the initial visit. Once the medical intake is completed, you’ll be prompted to schedule a video visit with a clinician. During your visit, your clinician will complete an assessment and make recommendations for your care plan. They may order additional or new labs for you so that we’ll have the most comprehensive picture of your current metabolic health status.
Weight loss prescriptions are available to those who qualify, and if you’re interested in weight loss medication your clinician will work with you to help find the best one for your needs. After the initial visit, you’ll have access to ongoing clinical support from your Care Team to help review your progress, make adjustments to your care plan, and/or get additional recommendations as needed.
What is a Care Team?
The Care Team is a term we use to refer to your Clinician and your Care Coordinators. The Care Coordinators are a group of folks that are ready to help you with all of your Noom Med needs, from handling prior authorizations for prescriptions to connecting you with a Clinician via in-app messaging. They’re available 7 days a week during the hours of 7 am – 5 pm ET Monday through Friday and 7 am – 3 pm ET Saturday and Sunday. Their goal is to get back to you within 24 hours, often much sooner!
Will I get a coach?
Right now, all Noom Med participants have access to specialized Care Coordinators who will help navigate all of your clinical needs including labs, prescription refills, and prior authorizations. Your Care Coordinators can also answer questions while connecting you with your Noom Med clinician via in-app messaging whenever needed. We’re actively exploring how coaching can support Noom Med in the future – stay tuned!
Can I add Noom Med to my existing Noom Premium subscription?
The Noom Med program requires participants to meet certain criteria to join the program. If you’re eligible for Noom Med and decide you want to upgrade, you will immediately begin your new Noom program and end your current Noom subscription.
Please follow the steps below if you currently have a Noom Weight or Premium subscription and want to see if you qualify to upgrade to Noom Med.
Upgrading on iOS
To see if you qualify to upgrade your Noom Weight subscription to Noom Med on iOS:
- Open the Noom app and tap the hamburger menu icon (three horizontal lines) in the top left corner of the screen.
- Tap Settings.
- Scroll down to the Account section and tap Manage Subscription.
- Tap Upgrade to a Noom Med Plan.
- Tap Check if you’re eligible and continue with the prompts to see if you qualify.
Upgrading on Android
To see if you qualify to upgrade your Noom Weight subscription to Noom Med on Android:
- Open the Noom app and tap the hamburger menu icon (three horizontal lines) in the top left corner of the screen.
- Tap Settings.
- Tap Manage Subscription.
- Tap Upgrade to a Noom Med Plan.
- Tap Check if you’re eligible and continue with the prompts to see if you qualify.
Upgrade Limitations
Please note that some Noomers may have account limitations that prevent a self-service upgrade and you won’t see that option. If you don’t see the option to upgrade or experience any issues, please reach out to our Noom Support Team at noommed@noom.com and they’ll be happy to assist you
Where is Noom Med available?
Noom Med clinical care is not currently available in Alabama and Virginia. Please check back as new states continue to be added to our clinical care product.
