We’ll be conducting routine maintenance on Saturday, August 3rd.
Our phone system will be unavailable during this time, but you’ll be able to chat with our live agents 24/7 or you can email Support.

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FAQ Library

Our FAQ pages contain a robust library of content that may help you quickly find the answers to your questions! Please take a look at our top FAQs:

24/7 Chat Support

If you’d like to connect with a support agent right away, please click the orange chat button at the bottom right corner of this page. Our Chat Support is available 24/7.

In order to locate your account, Support may need additional information such as the last 4 digits and expiration date of the card used, the email address associated with your PayPal account, and/or a screenshot of the transaction with the full charge descriptor. Please use discretion when sharing sensitive info and block out any personal details, including any financial info not related to Noom, the first 12 digits of the card, and any other sensitive information not specifically requested by Noom.

Subscription Portal

You can view details and additional information regarding your Noom subscription in your Subscription Portal, including:

What credit card you used to purchase
Options to update your payment method
The amount you were or may be charged
The date you were or may be charged

You can also check your subscription status and cancel either in the Noom app settings or via your Subscription Portal. Here are detailed instructions on how to do so.

Contact Support Form

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You can cancel your subscription or trial both in the app and in your Subscription Portal. Please visit this FAQ Article for more information.

We understand that life happens — and sometimes it’s just not the right time to start or continue with a program like Noom.

We’ll issue a refund for your initial subscription or add-on charges provided that you reach out to Support within 14 days of the charge date.
Renewal charges aren’t eligible for a refund, so please make sure you cancel your subscription or renewing add-on prior to the renewal date. Any cancellation requests received after your subscription or add-on renewal will go into effect at the end of that billing cycle.

Please visit this FAQ article for more information.

If you already have a Noom account make sure that you’re logging in with the login method you chose when you first created your Noom account. We support accounts that are set up via email, Facebook, Google+, or Apple ID.

Please visit this FAQ article for more information.

If we asked you to follow up from another channel (Facebook, App Store reviews, Google Play reviews), you're in the right place! Please continue below.

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Additional Info

If you’d like to connect with a live phone agent, please give us a call at (888) 266-5071. They’re available 7 days per week from 8am-8pm ET. Please note that if you receive Noom through your employer, we can assist you at: partnersupport@noom.com

If you’re calling from outside the US and Canada, you’ll need to use a VOIP service to call. Please note that we aren’t able to accept calls from any VOIP services that would require us to have an app installed to receive the call.

We love to hear from our Noomers! If you have ideas or feedback that you’d like to share with our CEO Geoff Cook, please send him a note at ceo@noom.com